Prezenca Critique

Terms of use

Last updated: 2 October 2026

These terms apply to the use of Prezenca Critique, a service provided by Prezenca Group, Anze Klancar s.p. By using the dashboard or embedding the widget on your site you agree to them.

1. The service

Prezenca Critique lets you embed a bug-reporting widget on your websites. The service stores the reports for the retention period you choose and delivers them to your destination: your Jira, your Asana or an email address. The service is provided as-is and we may change or improve it.

2. Your obligations

  • You embed the widget only on sites you operate or are authorised to modify.
  • You inform the visitors of your sites about the processing of data they submit through the widget. For those reports you are the data controller and we process them on your behalf; a data processing agreement is available on request.
  • You are responsible for choosing how long each project keeps reports: 30 days, 90 days or 1 year (1 year unless you change it).
  • You are responsible for the data your site passes to the widget with setUser and setCustomData.
  • You look after access to your Atlassian account and revoke it when you no longer need it.
  • You do not use the service to send unwanted content or malicious code, or to overload systems.

3. Limits

We apply reasonable limits on the number of reports per project and on attachment sizes. If your destination is unavailable, we keep the report and retry delivery. We are not responsible for the availability of Atlassian services or of your email provider, or for the contents of reports submitted by visitors of your sites.

4. Termination

You can delete a project in the dashboard at any time, which also deletes its stored reports and files; copies already delivered to your Jira, Asana or email address stay there. To delete your account, write to us. We may discontinue the service or restrict an account that violates these terms, with reasonable prior notice where possible.

5. Contact

Prezenca Group, Anze Klancar s.p., Jozeta Jame 12, 1210 Ljubljana, Slovenia, email: support@prezen.ca.